Credit Union Fraud Alerts | Bank Fraud Alerts (2024)

Security

Home > Digital > Security > Security & Fraud Alerts

Locked out and need your password reset?

Lockouts in online or mobile banking typically occur after three unsuccessful login attempts. If you are locked out of your online account, click the “password reset” option on the login page to initiate the process of resetting/changing your password to unlock your account and regain access.

If you weren't the one attempting to log in when this happened, then you will also want to update your Username, as a bad actor may be attempting to log in as you. You can do this by navigating to the Member Profile tab on your web browser and changing your User ID. Use a unique username with different numbers and letters. It is important to use uncommon and unpredictable usernames and passwords for your financial accounts. The great news is that, while inconvenient, the security measures in place protected your account.

Cybersecurity Tip: Look out for Spoofed Websites!

Stay on the lookout!All companies can be impersonated, even financial institutions. Fraudsters will often create fake websites and pay to promote them as ads so that they will move to the top of your search results. Altra constantly monitors for brand impersonations to take down fake sites. However, new sites may pop up at any point in time. Here are some tips that you can use to protect yourself, your accounts, and your information from falling victim to phishing attempts:

  • Direct Navigation:Skip Google or Bing searches; enter known web addresses in your browser’s address bar. Altra’s authorized domains are altra.org and altraonline.org. If you see our website with a different domain, don’t trust it. Altra’s link is verified in Bing and will display the Altra Logo in Google.
  • Trust Your Gut: If something does not seem right, back out of the webpage and report it to Altra.
  • Take Action:If you have given out any of your confidential information such as account info, login credentials, etc. on a suspicious site, email, text or call, contact Altra right away and change your login credentials.
  • Boost Your Protection: Take advantage of extra security layers such as signing up for Altra’s Online Banking Alerts and registering for Multi-factor Authentication/One Time Passcodes.
  • Double Check:If you enter your credentials on a page you believed to be Altra’s Online Banking Login Page and it loops you back without an error, review your browser history to verify the web address’s legitimacy. If it is not a legit address, please contact us to report the issue.
Your security is our top priority, and by staying vigilant, we can ward off potential threats and keep your financial well-being secure. Contact us at 800-755-0055 to report any suspicious activity or to help verify an Altra site.

VisaPurchase Alerts

Get a text or email whenever you pay with your Visa card.

Alerts from Altra powered by Visa®help you reduce fraud and monitor your spending anytime, anywhere. With near real-time alerts, you can receive updates on your Visa®card activity through text messages and email. And this service is available free for Altra Visa®cardholders.*

Altra Secure ID: Free Identity Theft Protection powered by CyberScout™

If you have an Altra checking account or credit card, you and your family* have access to Altra Secure ID, a free identity theft protection powered by CyberScout™.

If you’ve become a victim of identity theft or discover that you’ve lost your wallet, call Altra at800-755-0055and we’ll connect you to an advocate who can answer questions and help you through ID Theft resolution.

Altra will never contact you directly to verify any accountinformation over the phone or through email.

If you have any questionsor concerns, please call us at800-755-0055. If you receivean email purportedly from Altra that you feel is suspicious, pleaseFORWARD that email toinfo@altra.orgto verify its authenticity.

More information on Altra Secure ID

Scams on the Rise - Protect Your Finances Now

How to Recognize Fraud

  • Phishing Emails: Be cautious of unsolicited emails asking for personal or financial information. Think before you click—never click on suspicious links or download attachments from unknown sources.
  • Suspicious Calls: Be wary of unexpected calls urging you to share personal or financial information. Don't call a number they gave you or the number from your caller ID. Instead, contact them using a website you know is trustworthy.
  • Unusual Transactions: Regularly review your accounts and notify us of any unfamiliar or unauthorized transactions immediately.
  • Fake Websites: Verify the legitimacy of websites before entering personal or financial information. Look for HTTPS and check for misspellings or inconsistencies.
  • Social Engineering: Fraudsters may impersonate people you know. Confirm requests for money or information through a separate means of communication. Anyone who pressures you for money or personal information is a scammer.

Be Proactive

  • Secure Usernames & Passwords: Create strong, unique usernames and passwords for your accounts. Use a combination of uppercase and lowercase letters, numbers, and symbols. Do not include personal information that is easily accessible or guessable, such as your name or birthdate. A good password should be at least 12 characters long. Don't use the same username and password across multiple platforms. If one account gets compromised, it could put other accounts at risk.
  • Multi-Factor Authentication: Enable multi-factor authentication wherever possible to add an extra layer of security to your accounts.
  • Update Software: Keep your devices and software up to date with the latest security patches.
  • Educate Yourself: Stay informed about common scams and fraud schemes.

What We Will NEVER Ask For

Altra will NEVER contact you unexpectedly and ask you to provide any of the following:

  • Personal Identifying Information: Social Security number, date of birth, contact info, or any other sensitive personal data.
  • Financial Information: Account or card numbers.
  • Online Account Information: PIN, usernames, passwords, answers to challenge questions, codes, shadow requests, or any other info that allows access to your accounts.
  • Request to Send Money: Cash, gift cards, Bitcoin, money transfers, crypto, wire, or money orders.
  • Request to Shadow Your Computer/Device: We will never ask to access your computer or device remotely.

Take Action

Log in to Online Banking today and strengthen your online and mobile banking password!

  • Change Password: Select Change Password from the Security & Alerts drop-down menu.
  • Change Username: Select Change User ID from the Member Profile drop-down menu.

Travel Notice

Don’t be stranded!
Going across the country or around the world? Before you leave home, click on “Travel Notification” on the Online Services menu in Online Banking to submit travel plans to be added to your Altra Credit and/or Debit Card. This minimizes the chance of cards being declined. Enter the last 4 digits of your cards, travel dates and destinations, and the best way to contact you.

You can also call Altra’s Member Contact Center at 800-755-0055 or visit your local branch to speak to a member service specialist so we can add a note on your account. Whichever method you choose, please allow one business day to have your cards updated with your plans.

Beware: Tax Scam Calls

People across the US are getting phone calls or emails from scam artists who pretend to be from the IRS or Department of the Treasury. They demand immediate payment of overdue taxes and threaten lawsuits or jail. They look and sound convincing, but they are trying to steal your money and your identity.

The IRS does NOT make initial contact with taxpayers by phone or email.Click the link below for tips from the IRS to help you avoid being a victim of a tax scam:

Scam Text Message: Debit Card Blocked

Members and non-members who have mobile numbers with a 608 area code are receiving scam text messages saying their Debit card is blocked. There is a link in the text to sign in to unlock, which takes them to a fake Altra mobile banking site.

If you receive one of these texts, DO NOT CLICK the link or enter any personal information. Never access any mobile financial site unless you are using the official app icon from the app you downloaded from iTunes or the Google Play Store.

Credit Union Fraud Alerts | Bank Fraud Alerts (1)

DocuSignTravel AlertsContact Us

Credit Union Fraud Alerts | Bank Fraud Alerts (2024)

FAQs

Credit Union Fraud Alerts | Bank Fraud Alerts? ›

Fraud alerts are automated phone calls, text messages and emails that are sent when potentially fraudulent purchase activity has been detected on a credit or debit card account. Text messages will be sent to cardholders in the 50 United States at no charge.

What triggers bank fraud alerts? ›

What triggers a Fraud Alert? Transactions that we have identified as potential fraud, including transactions outside your normal activity, trigger the alerts. It's important that you respond to these alerts to avoid unnecessary account disruption.

What are the three types of fraud alerts? ›

Learn more about which documents are accepted. You only need to contact one of the NCRAs in order to have an initial one-year fraud, extended, or active duty fraud alert placed on all three of your credit reports.

Do fraud alerts really work? ›

A fraud alert is a self-imposed warning placed on your credit report that requires any lenders or financial institutions to contact you before opening any new lines of credit in your name. While they don't prevent new accounts from being opened in your name, they do provide an extra security step.

What is fraud detection on credit union of america? ›

What are fraud alerts? Fraud alerts are automated phone calls, text messages, or emails that are sent when potentially fraudulent purchase activity has been detected on a credit/debit card account. Messages are triggered by Credit Union of America's fraud detection system.

How do you know if a bank alert is real? ›

A real financial institution won't ask for personal information by text or email. If the alert seems real but you're unsure, call or reach out to the bank through a contact listed on the bank's website, rather than a contact provided by the alert.

What triggers suspicious bank activity? ›

Red flags may include unusual transaction amounts or frequency, transactions with high-risk countries or entities, or transactions involving a new customer with no prior banking history.

Which is the most common way frauds are identified? ›

Fraud Detection by Tip Lines

According to the Association of Certified Fraud Examiners (ACF), tips are by far the most prevalent technique of first fraud detection (40 percent of instances).

What are the three most common behavioral indicators red flags of fraud? ›

Fraudsters' common behavioral red flags

Management and co-workers may see warning signs of “fraudsters.” According to the ACFE reports, the two most common red flags include living beyond one's means and financial difficulties. Other warning signs include: Getting too close to vendors or customers. Control issues.

How do I check to see if someone is using my social security number? ›

Contact the Internal Revenue Service (IRS) at 1-800-908-4490 or visit them online, if you believe someone is using your SSN to work, get your tax refund, or other abuses involving taxes. Order free credit reports annually from the three major credit bureaus (Equifax, Experian, and TransUnion).

Does a fraud alert prevent opening a bank account? ›

What does a fraud alert not do? While a fraud alert can help keep an identity thief from opening new accounts in your name, it's not a solution to all types of identity theft. It will not protect you from an identity thief using your existing credit cards or other accounts.

What happens when I place a fraud alert on my credit? ›

A fraud alert requires creditors, who check your credit report, to take steps to verify your identity before they open a new account, issue an additional card, or increase the credit limit on an existing account based on a consumer's request.

Are credit fraud alerts free? ›

A fraud alert is free and notifies creditors to take extra steps to verify your identity before extending credit. You can add a 1-year, 7-year, or Active Duty Military fraud alert.

Are credit unions safer than banks for fraud? ›

If you're looking for a short answer, you'll be happy to know that we're not making you read the whole post: Credit Unions and banks are roughly identical in safety because deposits at both are insured by the Federal government to $250,000.

Have credit unions been hacked? ›

A growing number of credit unions experienced ransomware attacks this year, including multiple organizations hit by the spree of attacks against MOVEit file-transfer service environments in late May.

How secure is my credit union? ›

Credit unions are federally insured by the National Credit Union Share Insurance Fund (NCUSIF), which is backed by the full faith and credit of the U.S. government. The bank equivalent is the (more widely known) Federal Deposit Insurance Corporation (FDIC).

What are the triggers for fraud? ›

Transactions inconsistent with the customer's profile

Transactions that don't match a customer's typical or likely activity can indicate many fraud typologies. Examples include account takeover, stolen payment information, check kiting, scams, and public benefits fraud.

What makes a bank suspect fraud? ›

Banks leverage sophisticated rule-based detection systems that monitor transaction patterns and flag anomalies. These systems analyze factors such as transaction frequency, amount, and geographical location, comparing them against established customer profiles and historical data.

What happens when a bank reports you for fraud? ›

Once the bank has determined whether or not the activity was fraudulent and decided who is liable, they are typically ready to take action on the case. This could involve stopping the transaction (if possible), banning the fraudster, or reimbursing the customer for their losses.

Why do I keep getting texts about suspicious activity on banks? ›

Fake bank text messages are a form of smishing where fraudsters use texts to impersonate financial institutions and phish for PII. Fake bank text messages are a form of smishing where fraudsters use texts to impersonate financial institutions and phish for PII.

References

Top Articles
Latest Posts
Article information

Author: Ms. Lucile Johns

Last Updated:

Views: 6637

Rating: 4 / 5 (41 voted)

Reviews: 80% of readers found this page helpful

Author information

Name: Ms. Lucile Johns

Birthday: 1999-11-16

Address: Suite 237 56046 Walsh Coves, West Enid, VT 46557

Phone: +59115435987187

Job: Education Supervisor

Hobby: Genealogy, Stone skipping, Skydiving, Nordic skating, Couponing, Coloring, Gardening

Introduction: My name is Ms. Lucile Johns, I am a successful, friendly, friendly, homely, adventurous, handsome, delightful person who loves writing and wants to share my knowledge and understanding with you.